Q: How do I contact the Arise Registration Department?

Live Online Help: Registrants can log into their Arise profile here with the username and password they created. Click Online Help in the upper right-hand corner. Enter your questions to let AVA, the Arise Virtual Agent, try to answer the question. After a few tries, if she doesn’t provide the answer, she’ll connect you with a live chat agent. The usual business hours are Monday-Friday, 10AM-6PM Eastern Time. LIMITED Email Support Available: The Arise Registration Department will ONLY respond to emails if you have previously registered to use the Arise Platform and would like to reactivate your profile. When you have an existing, but inactive profile, you will be unable to login to the portal. This is the only instance during which email support is available. If you email and the issue is not related to an inability to login to the registration dashboard or portal, you will not receive a response. You should use Live Online Chat Support as detailed above. registration@registration.arise.com

Question 1

How do I contact the Arise Registration Department?

Accepted Answer

Live Online Help: Registrants can log into their Arise profile here with the username and password they created. Click Online Help in the upper right-hand corner. Enter your questions to let AVA, the Arise Virtual Agent, try to answer the question. After a few tries, if she doesn’t provide the answer, she’ll connect you with a live chat agent. The usual business hours are Monday-Friday, 10AM-6PM Eastern Time.

LIMITED Email Support Available: The Arise Registration Department will ONLY respond to emails if you have previously registered to use the Arise Platform and would like to reactivate your profile. When you have an existing, but inactive profile, you will be unable to login to the portal. This is the only instance during which email support is available. If you email and the issue is not related to an inability to login to the registration dashboard or portal, you will not receive a response. You should use Live Online Chat Support as detailed above.

registration@registration.arise.com

Question 2

What is my CSP ID/User ID?

Accepted Answer

Your CSP ID/User ID is the number used to identify you in the Arise systems for security purposes. You can find your CSP ID/User ID located in the top right-hand corner of the Arise dashboard.

Question 3

What is an Opportunity Announcement?

Accepted Answer

An Opportunity Announcement is a document that contains all the information you need to determine if you would like to provide call center services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program.

Question 4

How do I switch my IBO?

Accepted Answer

The process to switch IBO's is slightly different. Please consider the following:

Arise has a blackout period where transfers between IBOs are not permitted due to payroll processing.
- These periods are from the 1st – 6th and 16th – 21st of each month.
CSPs must first request to be released from their current IBO prior to initiating a switch to another IBO.
- If not:
  - Log into your Arise portal and navigate to My Info
  - Select Drop/Change IBO
  - Click Request to move to the following IBO
  - Enter the Workrify IBO ID 159192
  - Proceed to submit after the company name populates. We will approve your request and begin our regular on-boarding process.
Have you ever expressed interest in a client certification course (even if you canceled and did not pay)?
- If yes, your current IBO will have to release you before you can proceed. We will immediately re-enroll you into the course that you are in.*
Are you currently enrolled in a certification course?
- If yes, your current IBO will have to release you before you can proceed. We will immediately re-enroll you into the course that you are in.
Are you actively servicing a client? This will terminate your SOW and may take several days for the reactivation to occur.
- If yes, your current IBO will have to release you before you can proceed. Once you are assigned to our roster, we will send a request to reactivate your SOW. It may take several days for this to complete.

If you can not reach your IBO, we may be able to help. Send an email to Email Us so that our team can reach out to them. If this is not successful, you must contact the Arise legal team for an investigation. If this IBO does not respond to Arise, they may be deactivated.

Question 5

I have ordered the Background Check but I cannot proceed.

Accepted Answer

Background checks typically take 1-3 business days to complete. Upon completion of the background check the third-party vendor sends the information to Arise. Once the background check is received, it will be reflected on your profile. If you have questions as to the status of your background check order please contact the vendor, First Advantage by calling 844-344-9084.

**Note: **Due to certain courthouse closures during the COVID-19 pandemic, Arise may be unable to completely finalize your background check. However, in order to allow you to continue your enrollment process, if the portion of your background check that is able to be completed is clear, you will receive a PROVISIONAL pass. Once the courthouses reopen, we will finalize your background check. If any disqualifying criminal history is uncovered during this finalization process, you will be notified and your company’s SOW will be terminated. We are unsure at this time how long it will take to complete background checks. We apologize for any inconvenience this may cause your company.

Question 6

Do I get a paystub?

Accepted Answer

At Workrify, we pride ourselves on our transparency. Since you are in an independent contractor, it is commonplace to receive and invoice for work done. We provide you that invoice the day the funds are released. Each CSP will have online access to their invoices and payment information.

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