Question 1

What is my CSP ID/User ID?

Accepted Answer

Your CSP ID/User ID is the number used to identify you in the Arise systems for security purposes. You can find your CSP ID/User ID located in the top right-hand corner of the Arise dashboard.

Question 2

I have ordered the Background Check but I cannot proceed.

Accepted Answer

Background checks typically take 1-3 business days to complete. Upon completion of the  background check the third-party vendor sends the information to Arise.  Once the background check is received, it will be reflected on your profile.  If you have  questions as to the status of your background check order please contact the vendor, First Advantage by calling 844-344-9084.

**Note: ***Due to certain courthouse closures during the COVID-19 pandemic, Arise may be unable to completely finalize your background check.  However, in order to allow you to continue your enrollment process, if the portion of your background check that is able to be completed is clear, you will receive a PROVISIONAL pass.  Once the courthouses reopen, we will finalize your background check.  If any disqualifying criminal history is uncovered during this finalization process, you will be notified and your company’s SOW will be terminated.  We are unsure at this time how long it will take to complete background checks. We apologize for any inconvenience this may cause your company.*

Question 3

What should I do if I want to change client opportunity class times?

Accepted Answer

Please visit enrollment chat and ask if there is availability in the other class, if available, they can request the change for you.

Question 4

How do I switch my IBO?

Accepted Answer

**The process to switch IBO's is slightly different. Please consider the following:**

* Arise has a blackout period where transfers between IBOs are not permitted due to payroll processing.
	* These periods are from the 1st – 6th and 16th – 21st of each month.

* CSPs must first request to be released from their current IBO prior to initiating a switch to another IBO. 
	* If not:
		* Log into your Arise portal and navigate to *My Info* 
		* Select *Drop/Change IBO*
		* Click *Request to move to the following IBO*
		* Enter the Workrify IBO ID 159192 
		* Proceed to submit after the company name populates. 
*We will approve your request and begin our regular on-boarding process.*

* Have you ever expressed interest in a client certification course (even if you canceled and did not pay)?
	* If yes, your current IBO will have to release you before you can proceed. We will immediately re-enroll you into the course that you are in.*

* Are you currently enrolled in a certification course?  
	* If yes, your current IBO will have to release you before you can proceed. We will immediately re-enroll you into the course that you are in.

* Are you actively servicing a client? This will terminate your SOW and may take several days for the reactivation to occur. 
	* If yes, your current IBO will have to release you before you can proceed. Once you are assigned to our roster, we will send a request to reactivate your SOW. It may take several days for this to complete.

**If you can not reach your IBO, we may be able to help. Send an email to [Email Us](mailto:help@workrify.com) so that our team can reach out to them. If this is not successful, you must contact the Arise legal team for an investigation. If this IBO does not respond to Arise, they may be deactivated.**

Question 5

What is an Opportunity Announcement?

Accepted Answer

An Opportunity Announcement is a document that contains all the information you need to determine if you would like to provide call center services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program.

Question 6

Is this a scam?

Accepted Answer

No, this opportunity is 100% legitimate. We understand the overwhelming amount of scams on the Internet today. Workrify is an established LLC in the state of Georgia. We are a reputable business with strong history with stafisied customers and established companies--including Arise.

Arise is a legitimate work-from-home opportunity with a a roster of thousands of small businesses and their agents providing services for years. They are a Better Business Bureau (BBB) accredited business with an A+ rating since 2005 and have been recognized as an industry leader.

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What is my CSP ID/User ID?

I have ordered the Background Check but I cannot proceed.

What should I do if I want to change client opportunity class times?

How do I switch my IBO?

What is an Opportunity Announcement?

Is this a scam?

What is my CSP ID/User ID?

I have ordered the Background Check but I cannot proceed.

What should I do if I want to change client opportunity class times?

How do I switch my IBO?

What is an Opportunity Announcement?

Is this a scam?

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