Question 1

What is my CSP ID/User ID?

Accepted Answer

Your CSP ID/User ID is the number used to identify you in the Arise systems for security purposes. You can find your CSP ID/User ID located in the top right-hand corner of the Arise dashboard.

Question 2

I have ordered the Background Check but I cannot proceed.

Accepted Answer

Background checks typically take 1-3 business days to complete. Upon completion of the background check the third-party vendor sends the information to Arise. Once the background check is received, it will be reflected on your profile. If you have questions as to the status of your background check order please contact the vendor, First Advantage by calling 844-344-9084.

**Note: **Due to certain courthouse closures during the COVID-19 pandemic, Arise may be unable to completely finalize your background check. However, in order to allow you to continue your enrollment process, if the portion of your background check that is able to be completed is clear, you will receive a PROVISIONAL pass. Once the courthouses reopen, we will finalize your background check. If any disqualifying criminal history is uncovered during this finalization process, you will be notified and your company’s SOW will be terminated. We are unsure at this time how long it will take to complete background checks. We apologize for any inconvenience this may cause your company.

Question 3

How do I switch my IBO?

Accepted Answer

The process to switch IBO's is slightly different. Please consider the following:

Arise has a blackout period where transfers between IBOs are not permitted due to payroll processing.
- These periods are from the 1st – 6th and 16th – 21st of each month.
CSPs must first request to be released from their current IBO prior to initiating a switch to another IBO.
- If not:
  - Log into your Arise portal and navigate to My Info
  - Select Drop/Change IBO
  - Click Request to move to the following IBO
  - Enter the Workrify IBO ID 159192
  - Proceed to submit after the company name populates. We will approve your request and begin our regular on-boarding process.
Have you ever expressed interest in a client certification course (even if you canceled and did not pay)?
- If yes, your current IBO will have to release you before you can proceed. We will immediately re-enroll you into the course that you are in.*
Are you currently enrolled in a certification course?
- If yes, your current IBO will have to release you before you can proceed. We will immediately re-enroll you into the course that you are in.
Are you actively servicing a client? This will terminate your SOW and may take several days for the reactivation to occur.
- If yes, your current IBO will have to release you before you can proceed. Once you are assigned to our roster, we will send a request to reactivate your SOW. It may take several days for this to complete.

If you can not reach your IBO, we may be able to help. Send an email to Email Us so that our team can reach out to them. If this is not successful, you must contact the Arise legal team for an investigation. If this IBO does not respond to Arise, they may be deactivated.

Question 4

What are the fees associated?

Accepted Answer

In order to partner with Workrify and Arise, you can expect the following expenses. These fees are not collected by or paid to Workrify.

Arise Background Check ($7.95). If you have felonies or bank fraud charges then you may not be eligible to provide services.
Certification Course for the client you choose starts at $9.99 up to $199.
Cost for your equipment such as laptop/desktop.
Workrify has a flat service fee of $30.00 per pay invoice in addition to the fee Arise charges which is $19.75.

We pay our independent contractors on the 1st and 15th of each month. Our fee allows us to provide you with support during your certification process and beyond as well as allow us to cover business costs.

Question 5

Can I work full-time hours?

Accepted Answer

Most of the clients have a minimum hourly requirement, but you are able to work as many clients as you are able to service as long as you satisfy the minimum hourly requirement. For example, if a client has a minimum of 20 hours per week as long as you work your required 20 hours you are free to service another client. You are also able to work additional hours outside of your minimum requirement if the hours are available.

Question 6

How can I update my profile?

Accepted Answer

From the Arise Portal Home Page, click on “My Profile” link located at top of the page. Once the page reloads, please select “Go” next to Update Profile. Upon changing your information, please click “Save” at the bottom of the screen.

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