Live Online Help: Registrants can log into their Arise profile here with the username and password they created. Click Online Help in the upper right-hand corner. Enter your questions to let AVA, the Arise Virtual Agent, try to answer the question. After a few tries, if she doesn’t provide the answer, she’ll connect you with a live chat agent. The usual business hours are Monday-Friday, 10AM-6PM Eastern Time.
LIMITED Email Support Available: The Arise Registration Department will ONLY respond to emails if you have previously registered to use the Arise Platform and would like to reactivate your profile. When you have an existing, but inactive profile, you will be unable to login to the portal. This is the only instance during which email support is available. If you email and the issue is not related to an inability to login to the registration dashboard or portal, you will not receive a response. You should use Live Online Chat Support as detailed above.